Returns & Exchanges

At Doich Foods, we take pride in the quality of our gourmet products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a 14-day window for reporting issues with non-perishable goods or quality concerns with fresh items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  For items that arrived damaged or spoiled, please attach clear photographs of the product and the packaging to your support email.

• 3.
  Review and Approval

  Our quality assurance team will review your request within 48 hours to determine if a replacement or refund is appropriate based on our food safety standards.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost to you.